When you visit this Site, you may provide us with two types of information: (1) website use information which is technical information collected by us about your visit to the Site; and (2) personal information you knowingly choose to disclose that is collected on an individual basis. Website use information includes our collection of your computer’s or mobile device’s IP address, which you necessarily disclose when you visit the Site, so that data (such as the web pages you request) can be sent to your computer or device. Website use information also includes information such as the date and time of your visit, the pages you visited, the address of the website you came from to visit this Site, and other technical information about your access to this Site. Our collection of website use information is automatic. If you do not want us to collect website use information then do not visit or use this Site. Personal information is information that is personally identifiable to you such as your name, email address, mailing address, phone number, payment card information, and date of birth. We only gather personal information when it is voluntarily submitted by you, such as through this Site, at a Sonny’s BBQ restaurant location, or to one of our service providers performing contractually specified services on our behalf. You are not required to disclose any personal information to visit this Site, however you may be required to disclose certain personal information before accessing or using certain features or areas of the Site or for purchasing products or services from us or a franchisee of ours, including purchasing merchandise or other products or services, placing an order, joining our rewards programs, entering a sweepstakes or contest, or subscribing to our newsletter.
This Site is not designed to respond to “do not track” requests from web browsers.
We use personal information to provide and improve our products and services, including the Site, for purposes in our legitimate interests and for compliance with applicable laws.
We process personal information where you give us your consent or on the basis that it is: (a) necessary for the performance of a contract we or a Sonny’s BBQ franchisee has with you; (b) in our or a third parties’ legitimate interests such as a contract with our franchisees or a food delivery company under which we or a Sonny’s BBQ franchisee are required to deliver products or services; or (c)for compliance with a legal obligation.
We may use your IP address and other website use information to: (i) help diagnose problems with the Site, administer and improve the Site, and measure the use of the Site; (ii) identify the type of web browsers used, the pages viewed, the websites from which a visitor found this Site, and the search terms and search engines used to find this Site; and (iii) gather other web analytics information relating to visitors’ use and navigation of the Site. This information does not identify you personally. On occasion we may aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns and provide this aggregate information to vendors, business partners, or affiliates.
We may use your personal information for particular activities, including, without limitation, processing your order, customer service, credit card processing, responding to your inquiries, collections, marketing and research surveys, sharing your stories that you provide to us, developing and displaying content and advertising tailored to your interests, and to contact you regarding administrative notices or to solicit feedback on your experience with us. We may share this information with our subsidiaries, parent companies, franchisees, marketing partners, and advertisers, with whom we collaborate. We must release your credit card information to credit card authorization service providers and associated banks to process your payments for products or services you purchased from us or our franchisees. In addition, if we use service providers, such as for online orders or delivery, these service providers may have access to your personal information to perform contractually specified services on our behalf. Occasionally, with your permission, we will send promotional advertising to you, such as discount coupons or information about product offerings. However, if you did not opt-in to receive such advertising, we will not send it to you.
We may use the information you provide in an anonymous or aggregated format that does not identify you personally, which uses might include, without limitation, to evaluate existing products, services, and systems; to assist in the development of new products or services; research; advertising; and to identify trends and changes.
We may also disclose personal information in any of the following circumstances: (a) in response to a subpoena, search warrant, court order, or other legal process or request, or as may otherwise be required by law, rule, or regulation; (b) to protect and defend our rights or property or those of our affiliates or business partners, or others; or (c) as we, in our sole discretion, believe is appropriate under exigent circumstances in response to a perceived threat to the personal safety, property, or rights of any person or organization.
In addition, since our database is a business asset, in the event we are reorganized or become part of another organization, you consent to the sale, assignment, or transfer of your personal information to a successor that acquires substantially all of our business assets, or to an affiliate, as applicable.
Children’s Online Privacy Protection
This Site this not directed to children under the age of 13 and we will not knowingly collect personal information from children under the age of 13 on our Site. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on this Site, we will delete the information from our records.
Security and Accuracy of Personal Information
We take the security of personal information seriously and we take what we believe to be reasonable precautions and have implemented certain safeguards to protect the security of data and personal information. We may transmit your personal data to third parties outside the United States for storage or processing. We will attempt to ensure that your personal information will be subject to appropriate safeguards and that it is processed and secured in accordance with applicable law. However, we cannot guarantee against any loss, misuse, unauthorized disclosure, or alteration or destruction of data or personal information. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to or from the Site, by email or otherwise, and you provide such information at your own risk.
You acknowledge that:
(a) there are security and privacy limitations in computer systems and on the Internet that are beyond our control;
(b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Site, including personal information, cannot be guaranteed; and
(c) any such information and data may be viewed or tampered with by a third party while such information or data is being used, transmitted, processed, or stored.
Links to Other Websites
Privacy Rights and Requests
You may have rights under applicable laws concerning personal information Sonny’s has collected about you, which may include the right to access your personal information we have, to ask us to delete, correct, or restrict the use of your personal information, to withdraw your consent to our use of your personal information, to ask how we have used your personal information, and to ask whether we have shared your personal information. We will honor your rights to the extent required by us under applicable laws or as we may agree to honor in our sole discretion.
All privacy requests relating to your personal information, including those related to access to, rectification of, restriction of, processing of, sharing of, objection to the processing of, your personal information, withdrawal of consent to handle your personal information, the right to be forgotten, or to opt-out of the sale of your personal information, can be submitted one of the following ways:
Sonny’s Franchise Company
c/o The Public Relations Dept.
359 Carolina Ave Suite A, Winter Park, FL 32789
All communications must be in the English language. Please clearly state what information you are requesting and any other requests you are making.
If you or your authorized agent sends us an email requesting that we take action regarding your personal information or the right to be forgotten, the requesting email MUST come from the email address we have on file for you in order to verify that the request is valid and also to protect your personal information. All other requests must be made in writing and be verifiable as originating from you or your authorized agent. In order to protect your information and because people may have the same name, we will only provide or delete personal information that we can verify is associated with your particular email address or where we can reasonably identify the identity of the requestor. For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the access you request and correct or delete any inaccurate personal information you discover.
We reserve the right, however, to limit or deny your request to the extent permitted by applicable law if:
(a) complying with the request may present a threat to the personal safety, property, or rights of any other person or organization;
(b) complying with the request may lead to a violation of applicable laws or regulations;
(c) we are not required to comply with the request because of a legal rule or exception; or
(d) you have failed to provide us with sufficient evidence to verify your identity. We will not delete the personal information of a person if it is related to an ongoing transaction.
Even after a request, we may also keep personal information where necessary to comply with applicable laws or where necessary to protect a legal right or fulfill a legal obligation. If you are a California resident, you have the right not to receive discriminatory treatment by Sonny’s for your exercise of privacy rights conferred by the California Consumer Privacy Act.
Additional Use and Privacy Terms for Text Message Programs
User Opt In:
The Program allows users to receive SMS/MMS mobile messages by users affirmatively opting into the Program. Regardless of the opt-in method you utilized to join the Program, you agree that these Texting Terms apply to your participation in the Program. The mobile messaging service used by us to communicate with you for the Program requires human intervention for our mobile messages to be initiated, and thus our mobile messages are not sent to you by an automatic telephone dialing system, also known as an ATDS or autodialer. Nevertheless, by participating in the Program, you agree to receive autodialed marketing mobile messages and you understand that consent is not required to make any purchase from us.
Without limiting the scope of the Program, users that opt into the Program can expect to receive messages or telephone calls concerning updates, information, surveys, specials, promotions, invitations to provide feedback on their experience at a Sonny’s BBQ restaurant, and offers from us. We will send Program members no more than 4 marketing text messages in a calendar month.
Cost and Frequency:
Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent based on your interaction with us.
For support text “HELP” to 73165, or to any of our mobile messages, or email firstname.lastname@example.org.
User Opt Out and Additional Commands: To opt out (discontinue participation in Program), reply “STOP” to 73165, or to any of our mobile messages from your mobile device. This is the easiest and preferred method to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You may also opt out by texting “QUIT”, “END”, “CANCEL”, “UNSUBSCRIBE”, or “STOP ALL” to 73165 or to any of our mobile messages you receive, or by contacting us via the means provided above and clearly communicating your intent to unsubscribe from the Program. For additional support, text “HELP” to 73165 to get help.
The Program will send SMS MTs if your mobile device does not support MMS messaging.
We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator, and is outside of our control. T-Mobile and other cellular providers are not liable for delayed or undelivered mobile messages.
Dispute Resolution for Text Message Programs
Franchisee Text Marketing Programs
Most of our Sonny’s BBQ restaurants are owned and operated by franchisees. These Texting Terms do not apply to any of our franchisees’ text marketing programs. Each franchisee is solely and independently responsible for its legal compliance. If you are receiving text messages from a Sonny’s BBQ franchisee, you will need to opt out from them directly.
Last updated June 26, 2020